OnBoards offers a 1 year manufactures warranty. Please see full details on our warranty page.
OnBoards products have been manufactured and tested to the highest quality standards by OnBoards, Electric limited. This Limited Warranty offered by OnBoards covers manufacturers defects in new OnBoards products for a period of one year.
The warranty includes labour and spare parts.
OnBoards will replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. This warranty extends to the original purchaser only and is non-transferable. This warranty does not apply to rental or commercial uses.
Only consumers purchasing OnBoards products from authorized OnBoards retailers or re-sellers or through OnBoards directly may obtain coverage under our limited warranty. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual or warning labels, alterations to the original design, acts of God, accidents, misuse, neglect, abuse, improper assembly, operator error, water damage, alteration of parts, removal of parts, tampering, disassembling, installation of parts not manufactured or sold by OnBoards or improper follow-up maintenance.
OnBoards explicitly exempts from coverage any damage to OnBoards products used for jumping, wheelies, stunt riding, racing, extreme riding or any similar activity or events. This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, or modified in any material way. OnBoards products are made to be used under fair weather conditions.
Light rain is contemplated in this warranty, however OnBoards is not liable for damages or injuries resulting from riding in the snow or any harsh weather conditions. The OnBoards is not a toy and is not made to be used by persons under 18 years of age.
Incidental and consequential damages are also not covered. OnBoards does not cover the cost of international warranty shipping at any time, for any reason. This warranty is expressly limited to the replacement of defective parts with those of equal or greater value at the sole discretion of OnBoards.
Replacement of defective parts, as provided by this warranty, is the exclusive remedy of the purchaser.
OnBoards neither assumes nor authorizes any person to create for it any other obligation or liability in connection with this warranty. OnBoards shall not be liable to purchaser or any other person for any incidental, special or consequential damages, arising out of breath of this warranty or any implied warranty, including without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Some components of OnBoards are subject to wear and tear due to their function.
The rate of wear will depend on care and maintenance and the way OnBoards products are used. OnBoards products that are often left in the open may also be subject to increased wear through weathering. This Limited Warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper assembly, maintenance, repair, storage or use of the product.
Some of the components below may require maintenance and sooner or later may reach the end of their service life, depending on conditions and intensity of use. Rechargeable battery Tires Brake pads Brake disk Brake cable housing Grips Cables/connectors, wiring Inner tubes Lubricants.
Lithium batteries require care and some maintenance to maximize life expectancy. Charging the battery while the OnBoards is exposed to the sun (air temperature above 30 °C) will shorten its service life. Abusing the battery will void your warranty.
Warranty is void in the following cases: if damage is caused by power surge if damage is done by use of improper charger if damage is done by improper maintenance or other such misuse if damage is done by normal wear and use if damage is done by water damage if battery is charged below 0°C or above 30°C if battery is not charged every month if battery is consistently drained below 5% capacity In the event that a battery needs to be removed for return shipment to OnBoards, it is the customer’s responsibility to safely remove and send the battery to OnBoards at its own cost. OnBoards retains the right to repair or replace the battery at its sole discretion.
Customers can either bring the scooter to the store or send it at their own by post for repairment.
Please note that a £100 restock/admin cost will apply.
All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local and international laws. *Lithium batteries sold by OnBoards cannot be taken on board a passenger aircraft.
The OnBoards frame, motor, brakes and electronic components are warranted for 12 months from original date of purchase to be free of defects for the original owner. In the event of a warranty claim requiring the frame to be returned to OnBoards, customer is responsible for removal and shipment to OnBoards. OnBoards will pay for parts and will also pay for return shipping in the EU. OnBoards will not cover labour costs.
*The cost of repairing/replacing custom paint is never included in frame warranty at any time
Please note: Maintenance check-up is required on our bicycles every 4 months for the warranty to be valid. If you notice any malfunctioning issues please bring it to our repair shop promptly.
In the first instance, the customer is to bring the scooter or e-bike along to our mechanic for assessment. Details on the mechanic service can be found under the repairs tab of this website.
OnBoards will not provide any warranty coverage unless claims are made in compliance with all OnBoards Warranty Terms and Conditions and proper return procedure is followed. We have the right to reasonably make all warranty claim decisions.
To request warranty service, contact the OnBoards Customer Service department at info@OnBoards.co and the following information needs to be clearly provided:
Delivery of the product or the defective part, postage prepaid and carefully packed in the original packaging and insured, to OnBoards or an agreed dealer. *OnBoards reserves the right to inspect any defective components or products to determine whether a repair or replacement is required.
ONBOARDS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR USE. IN NO EVENT SHALL ONBOARDS, ELECTRIC UNITED BE LIABLE FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS WARRANTY.
Contact Us: OnBoards Europe info@OnBoards.co
If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within fourteen (14) days from the date that we deliver the applicable Product(s) for a full refund. OnBoards will provide a full refund for the cost of the Product(s), not including any shipping charges, within fourteen (14) days of our email to you confirming your refund, using the same method of payment as used for the original purchase. The Product(s) must not be damaged, as determined by our sole discretion, and must be returned in the original shipping package. The Product(s) must be in perfect, unridden condition with all parts, manuals and accessories.
Follow these steps to return the Product(s) purchased through our Website within fourteen (14) days of the date that we deliver the applicable Product(s):
Do I need a license to ride the OnBoards products?
In most cases you do not need a license. However, we encourage you to review your local rules and laws as each country has its own requirements. We strongly advise the use of safety equipment like helmets.
Is it legal to use scooters in the UK?
While electric scooters are legal to buy and use on private land, in the UK they are currently not allowed to be used on public roads or pavements based on a law from 1835. Electric scooters – kick-scooters that also build in a low-power motor – are classified as PLEVs, or Personal Light Electric Vehicles.
What kind of battery do OnBoards product use?
Because our motto is to sell only very high quality products we equip all our scooters and electric bikes with a rechargeable Lithium Ion battery pack built exclusively with LG cells, Panasonic and other extremely good quality batteries, very similar to those used in Tesla. We have taken great care to ensure our battery packs are built to the highest standards of safety and performance.
Can I ride scooters without a power?
Yes, the free wheels very well so it’s no problem if you run out of battery or just want exercise.
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